Telecaller

We are looking for an energetic and customer-focused Telecaller & Sales Coordinator to support our B2B sales operations. The role involves telecalling, lead generation, customer follow-ups, sales coordination, ERP updates, and assisting the sales team during corporate events, exhibitions and product displays.

Key Responsibilities

• Make outbound calls to prospective and existing customers.
• Generate leads and schedule appointments for the sales team.
• Follow up on enquiries, quotations, samples and pending orders.
• Coordinate with customers regarding product specifications, pricing, dispatch and delivery.
• Prepare quotations, sales orders and maintain accurate records in ERP/CRM.
• Coordinate with Production, Dispatch, Purchase and Accounts to ensure timely execution of customer orders.
• Maintain daily call logs, enquiry reports and follow-up trackers.
• Build and maintain strong customer relationships through regular communication.
• Achieve monthly telecalling and sales support plans.
• Support digital and offline marketing campaigns.

Event & Exhibition Responsibilities

• Assist the sales team during B2B corporate events, trade fairs, exhibitions and expo centres.
• Represent the company professionally at corporate product displays and promotional events.
• Welcome visitors, explain products and services, collect business leads and maintain visitor records.
• Coordinate event logistics, product samples, brochures and promotional materials.
• Conduct post-event follow-ups with leads generated during exhibitions and corporate events.

Required Skills

• Excellent communication skills in English, Hindi and regional languages (preferred).
• Strong interpersonal and customer service skills.
• Good negotiation and follow-up abilities.
• Proficiency in MS Office and ERP/CRM software.
• Ability to work independently and as part of a team.
• Willingness to travel for exhibitions and corporate events.
• Professional appearance and presentation skills.

Qualification

• Graduate in any discipline (B.Com, BBA, BA or equivalent preferred).
• Freshers with excellent communication skills are welcome to apply.

Experience

• 1 – 3 years of experience in Telecalling, Sales Coordination, Customer Support or Inside Sales is preferred.

Key Performance Indicators

• Daily outbound calls and follow-ups completed.
• New leads generated.
• Quotation-to-order conversion rate.
• Customer response time.
• Accuracy of ERP/CRM records.
• Number of successful event leads generated.
• Quality of coordination during exhibitions and corporate events.
• Customer satisfaction and retention.